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Frequently Asked Questions
Welcome to our FAQ Page
About Our Products
Our formulas are designed by professional herbalists. All formulas are created using the complementarity method, so all of the ingredients contained in the formulas work well together and increase each other’s effects.
According to the FDA, the absorption rate for capsules is about 23% and for liquids, 97%. Capsules start to act after the dissolution of the gelatin shell. Liquids - from the moment they enter the mucous membrane of the mouth. Additionally, people who struggle with a weaker digestive system are unable to dissolve the capsule itself. Nevertheless, many people still prefer the capsule formulation, as it is more convenient to consume, portion into servings, and travel with.
Our vegetable capsules (or “veggie caps”) are made of cellulose. More precisely, the main ingredient of vegetarian capsules is hydroxypropyl methyl cellulose (HPMC) - the safest material among existing capsule formulations.
Our formulas are created by a team of professional herbalists to provide you with the best quality products.
We don't use any sweeteners (no sugar, no honey). Our products get their sweet taste due to the vegetable glycerin.
All of our products are vegan. They are also free of artificial ingredients, fillers, sugar, preservatives, gluten, soy, eggs, and dairy.
Glycerin has proven to be one of the most potent extractors. Combined with alcohol, it improves the extraction process, ensuring all the nutrients and beneficial components are extracted.
Our glycerin is palm derived.
The menstruum ratio is the weight of herb (in grams) to the volume of menstruum or solvent system (in mL) used to extract the herb. A 1:3 extract, for example, is 1 gram of herb extracted in 3 mL of menstruum.
We always recommend consulting a physician before using or mixing any supplements. However, many of our customers take a few different tinctures throughout the day. Please stop supplement use if you notice any unwanted symptoms.
The shelf life of our unopened capsules and liquid products is 5 years. The shelf life for all of our products after opening is 6 months.
Our facility is FDA registered and GMP certified. Products are third lab tested.
The product quality will not be affected. Tests have shown that after the extraction is complete, high temperatures can no longer spoil the product (up to the boiling point).
Store our products in a cool place away from sunlight. But if you accidentally forget it on the windowsill, don’t sweat it - nothing bad will happen. You can also find all important storage information on the label.
All of our products are tested for yeast and mold, salmonella, Coli form, and other contaminants.
The company was founded in 2017.
In one of the most eco-friendly states: Colorado.
Yes. We ship to the following countries: Hong Kong SAR, China, Israel, Macau SAR China, Singapore, South Korea, Taiwan, United Arab Emirates, Austria, Belgium, Bouvet Island, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Isle of Man, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Réunion, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, United Kingdom, South Africa, U.S. Outlying Islands, Argentina, Brazil, Chile, Peru, Australia, New Zealand, Canada, Mexico.
To contact us, use the chat on our website, send us an email at firstname.lastname@example.org, or call us at (800) 683-9837. If you want to get an answer as soon as possible - use the chat on our website.
We only use your personal information to improve our site. You can find all the information here: https://herb-era.com/policies/privacy-policy
Shipping And Refund Policy
All orders to the United States ship USPS First Class unless an upgrade is selected.
All orders placed by 1 PM PST will generally ship the same day.
All packages are delivered Monday-Friday. We cannot guarantee Saturday delivery.
When experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via e-mail or telephone.
You can find all of our shipping information here: https://herb-era.com/policies/shipping-policy
We'll always replace any products that are defective or damaged within 30 days. If you need to swap out an item, please call us at 1-800-683-9837. Please save all packaging materials and damaged goods to file a claim.
HerbEra offers a 30-day money-back guarantee on all items (subject to terms and conditions) sold through this website, even if they are opened. We understand that you may want to change your mind.
In order to return a product to HerbEra, you need a Return Merchandise Authorization (RMA). You can get one by calling us at (800) 683-9837, or by contacting us through the Contact page.
You can find all of our refund information here: https://herb-era.com/policies/refund-policy