FAQ – HerbEra

Shipping Policy

All domestic orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

When experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via e-mail or telephone.

We do not ship orders outside of the U.S at this moment.

Shipping charges for your order will be calculated and displayed at the time of checkout.

We offer free standard shipping on all orders to the continental US.

Herbera LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer and are dictated by your state‚Äôs tax laws or country’s customs regulations.

Returns and Exchanges

Our policy is 30 days from the day of purchase. No refunds will be provided after this time has elapsed.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids and gases.

Shipping costs on returning items both domestic and international are the sole responsibility of the customer unless otherwise agreed on.

There will be a $10 restocking fee applied to all international refunds and exchanges.

Once your returned item is received and inspected, we will notify you via e-mail of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credited back to your original method of payment only.

Sale items are not eligible for refunds. Only full priced items may be refunded.

Privacy Policy

While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name and physical address.

We may use your personal information to contact you with newsletters, marketing or other promotional materials. Your personal information is not shared with any third parties.

The security of your personal information is important to us, but remember that no transmission over the internet or any method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about this Privacy Policy, please contact us at herberahelp@gmail.com.

Terms of Service

Your access to and use of the service is conditioned on your acceptance of and compliance with these terms. These Terms apply to all visitors, users and others who access or use the service.

We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material we will try to provide at least 30 days of notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

While we do not have subscription services at the moment, we do indeed plan to have them in the future and will notify of this change when it is available.

If you have any questions about these terms please contact us at herberahelp@gmail.com.

Payments and Billing

We accept all major credit cards including Visa, Mastercard, Discover, Maestro and more.

We also accept Paypal.

You will be billed only to the address that you provide.

If your shipping address is different from your billing address you may select this option at the time of checkout.

All payments made on herb-era.com are safe and secure.

Paypal guarantees security on all transactions.

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